Shipping Policy

How soon will my order ship?

It will take us 4-5 BUSINESS DAYS TO PROCESS YOUR ORDER. "Business days" does not include holidays or weekends. This doesn't include how long it takes the post office TO SHIP your order. Priority shipping typically takes 2-3 business days and Ground shipping can take 3-7 business days. Ground shipping is not insured but it is significantly cheaper. Please note that shipping times can vary during holidays, inclement weather, etc. We're not responsible for how quickly the post office delivers your package.

All orders of $250 or more from first time customers will require verification via text/email. If we're not able to verify your order within 5 business days the order will be canceled and refunded.
My order says delivered but it is not here.

Please contact USPS and file a lost package claim. Then contact us at blueandberrydesign@gmail.com with your order number and USPS claim number. BLUE & BERRY DESIGN IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. WE WILL NOT REPLACE OR REFUND LOST OR STOLEN PACKAGES. We also can not assist you in filing a service request for the lost package.

My order is damaged and/or incomplete. What should I do?

Please contact us at blueandberrydesign@gmail.com so we can make it right! Please be sure to do so within 48 hours of delivery and include photos.

Do you accept returns or exchanges?

Unfortunately, we do not accept returns or exchanges. If you're unsatisfied with your purchase for any reason please contact us at blueandberrydesign@gmail.com and we will do what we can to make it right.

Can I get a refund?

Unfortunately, we do not issue refunds, returns or exchanges. If you're unsatisfied with your order for any reason, please contact us at blueandberrydesign@gmail.com

Why does my order need to be verified? Why are you texting me?

All orders of $260 or more from first time customers will require verification via text/email. If we're not able to verify your order within 5 business days the order will be canceled and refunded.